Businesses love to see the tangible benefits of changing and modernising their business’ operating systems. Thanks to the ever-innovative technology industry, unified communications technology really does present serious levels of improvement to employee productivity, collaboration, revenue streams, customer care and the ability to enjoy flexible home working. However, far too many businesses fail to make…

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Carlton leisure GiNiEX Unified Communications

The challenge  Carlton Leisure is an International Travel and Tour Operator with Call Centre Offices in 3 Countries UK x 4, India and Sri Lanka. The business manages a high volume of incoming telephone calls generated from their online advertising, as well as a high volume of outgoing telephone calls to customers and other travel…

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On our blog today we thought we’d share a little video showing how our GiNiEX (powered by Broadsoft) Connect App works.  The app is excellent for business messaging and calling, and is a mobile-first app using your business identity. GiNiEX Connect supports integrated HD voice and video calling, messaging, screen sharing, conferencing and more. The BroadSoft…

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A lot has been written about the increased agility, customer service and productivity benefits of using Cloud-based business communications services. Cloud services enable many worker types, such as executives, knowledge workers, project managers and customer service staff can work productively anywhere. Services such as BroadSoft’s UC-One My Room enable the dispersed workforce to regain the benefits of…

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cloud communications

At GiNiEX we consider ourselves communicators. We work in communications and use that technology, and others, to communicate ideas of importance and value to business decision makers and colleagues every day. So whenever we get asked about the value of moving communications to the cloud, we know the answer. What does puzzle us though is…

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GiNiEX Cloud Solution SMUK Ecclestone Yard

Since launching our new GiNiEX Cloud Communication Solution, we’ve been delighted at the uptake and our increasing number of happy customers. Another business in the Ecclestone Yards ‘stable’ (alongside Barry’s Bootcamp) that we’ve carried out an installation for has been beauticians SMUK. The SMUK team members, Mia and Caitlin, have found that using the GiNiEX…

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Recruiting new staff is a crucial process in any business large or small. Smaller companies are facing challenges when it comes to hiring the right candidate due to lack of resources. Big organisations can offer lots that is attractive (better pay, facilities, perks) to get decent talent on board. However a ‘bad’ hire can have…

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Can you rely on your current communications system to keep your conversations confidential? If you have an aging, premises-based phone system, maybe not. Whether you’re videoconferencing, instant messaging, or simply making a phone call, your team and clients need to trust that what they’re saying is private and protected. If they can’t, then getting your business there should…

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If you’re still clinging on to your dated telephone system, you might be reluctant to hear that huge hardware systems and multiple telephone systems are now a thing of the past for small, medium and large businesses. However, GiNiEX are helping modern, forward-thinking businesses to get rid of their old tech and confidently switch over…

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The recent unseasonable snow here in the UK meant that commuters faced major delays to public transport, and in many cases no transport at all. Even those driving were advised to avoid all but essential travel, meaning that many employees were left ‘stranded’ at home. However, travel disruption is one of many great reasons why…

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